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  • Når borger og kommune mødes digitalt | Flebbe | Klart språk i Norden
    easier to claim benefits and services only because it is done digitally For municipalities and other public authorities it is expensive when the citizens makes phone calls or show up at city hall rather than using the online channels and the municipalities experience budget reductions because of the savings digitization is meant to generate The Municipality of Horsens have experienced success by inspired by e commerce seeing digital self service

    Original URL path: http://ojs.statsbiblioteket.dk/index.php/ksn/article/view/20423 (2016-02-10)
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  • Mot bättre service – utveckling av Folkpensionsanstaltens e-tjänster | Turunen | Klart språk i Norden
    In Finnish Social Insurance Institution Kela all the operational IT systems and network services will be renewed during the next ten years The renewal project is part of Kela s strategy What customers need is the key to all the renewal projects because customers play an important role in developing the services In the Arkki project the focus is mainly on network services Kela is investing in its network service

    Original URL path: http://ojs.statsbiblioteket.dk/index.php/ksn/article/view/20424 (2016-02-10)
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  • Skattekort på nätet – exempel på hur Skatteförvaltningen utvecklar sina elektroniska tjänster | Hoffrén | Klart språk i Norden
    the year Prior to implementation the usability of the service was tested with the help of a company specializing in Internet services An additional usability test was made prior to its launch where a group of customers were invited to test the service and give their feedback on it In order that the service should be perceived as easy and user friendly the language and instructions have been made as

    Original URL path: http://ojs.statsbiblioteket.dk/index.php/ksn/article/view/20425 (2016-02-10)
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  • Advokater och klienter i samtal om domar. Från intervjuer om uppfattad förståelse till ”lärande i interaktion” som metod för att studera begriplighet i text | Sörlin | Klart språk i Norden
    are privy to certain insights into how their clients understand and react to verdicts insights that may prove useful in the plain language work with court texts In my presentation I first described the results from a smaller interview based study I conducted on this theme at the request of the so called Förtroendeutredningen the Swedish Government Official Report on trust SOU 2008 106 Increased trust in courts of law

    Original URL path: http://ojs.statsbiblioteket.dk/index.php/ksn/article/view/20426 (2016-02-10)
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  • En vegg av tekst | Furu | Klart språk i Norden
    from her master s thesis in Rhetoric and Communication in which she studies the language used in different kinds of informing texts and forms from NAV the Norwegian Labour and Welfare Administration Expecting parents in Norway can apply for parental benefits from NAV by filling out a specific form What makes these forms the way they are and do Norwegian parents understand how to fill them out Through qualitative interviews

    Original URL path: http://ojs.statsbiblioteket.dk/index.php/ksn/article/view/20427 (2016-02-10)
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  • Islandsk klarsprog som forskningsområde | Kristinsson | Klart språk i Norden
    The conclusion is that until recently Icelandic linguists did not find it worthwhile to prioritize research into plain language The author suggests that this lack of interest can be explained by the ideology that plain language use is inherently entailed by Iceland s prevailing lexical purism deep rooted respect for Saga style concise sentences traditional grammar and ancient idioms Consequently the general perception has been that there is no particular

    Original URL path: http://ojs.statsbiblioteket.dk/index.php/ksn/article/view/20428 (2016-02-10)
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  • Klart myndighetsspråk – ett handlingsprogram | Piehl | Klart språk i Norden
    Nyeste Arkiver Meddelelser Startside 2014 Piehl Klart myndighetsspråk ett handlingsprogram Aino Piehl Resumé In 2013 the Finnish Ministry of Education and Culture appointed a work group to draw up an action programme for improving the authorities use of language The group s assignment was to propose methods and tools that would make the language of the authorities clear understandable and matter of fact The aim is for this requirement of the Administrative Procedures Act to be better implemented than before The main theme of the work group s proposals was that clarity intelligibility and matter offactness in public administration language forms a cornerstone of a democratic society Data for the project was gathered by collecting the experiences of the authorities translators language advisers and citizens The finished action programme was handed over to the Ministry of Education in 2014 The programme aims to shift the attention from single texts and formulations to the prerequisites and conditions for writing well It is important that the authorities are aware of how much officials work with language in writing or handling texts The highest decision making bodies the managements of government agencies and each individual employee are jointly responsible for language quality and

    Original URL path: http://ojs.statsbiblioteket.dk/index.php/ksn/article/view/20429 (2016-02-10)
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  • Kan lovspråk temmes? | Motzfeldt | Klart språk i Norden
    knowledge base We conducted two surveys one directed at the general public and the other at civil servants from ministries and agencies The surveyors found that 54 percent of the public said they had read a law or regulation in the previous year concerning work health welfare housing or the economy This showed that clear legislation was important for the general public too The survey directed at civil servants showed

    Original URL path: http://ojs.statsbiblioteket.dk/index.php/ksn/article/view/20430 (2016-02-10)
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